Thanks for your feedback, we always appreciate it. We are sorry you encountered some issues with the A/C. We wish you had told us so we could have sent a technician or our property manager to inspect it to try to get it resolve. We have not encounter any issues before with this, but still, we would have sent somebody to inspect it.
Regarding the pool, truly sorry it did not met your expectations. We have not received any claims about this before, but this is something out of our control.
Regarding the cats, Puerto Rico has many cats and dogs on the streets and communities. This is something out of our control also, but would notify the property manager for all future guests!
We really appreciate your stay and hope to have you back in the future.