Thank you for your booking, it was good to welcoming you and your group, sadly you were right in being saying you were busy as I tried few times to meet you up but not possible. I always meet up with my guest to resolve any issues and in this case I was unable to as you appeared to be working etc. Comments or rating I do take on board but not when it’s one sided, I am always available 24/2 as I live right next to the house and this opportunity was not taken up. I take pride in meeting and greeting all my guests as this forges a good relationship, it’s important to know there to s a human being who is there on other side. Look forward to seeing/welcoming you in near time.