Dear Nevin, I am sorry that in the end you were not satisfied with the apartment. Of course, the bed is freshly made for each guest and the apartment is completly cleaned before new guests arrive. For this reason, it´s a little hard for me to understand that from the retrospective. A part of that I asked during your stay on the second and fifth day, if everything was good and you felt well. Both of these would have been good opportunities to tell me what bothers you, so that I could have solved the problem. Of course, I accept your criticism. At the same time, there is no reason for me to doubt my cleaning staff. The simplest way for all involved would have been if you had informed me immediately, what bothers you or at least responded to my questions accordingly. It is the most important thing for me that my guests feel comfortable in my apartment. As I said, I am very sorry. If you come back to the situation, what I certainly do not hope, the easiest way is to inform the host. Then he can fix the problem and you have a nice stay. Best regards, Christian