Hello Jamie, Im thoroughly apologetic to the bad experience you’ve had at my Hostel. All the points you’ve brought up are not acceptable and I am sincerely apologetic to the bad experience you’ve had.
It is really unfortunate that a whole slew of mishaps happened during your stay. The Hostel had just underwent a whole management overhaul and we are quickly catching up our paces in service. I am certain that it isn’t as personal as before as the new team is adapting to the new systems we’ve just established. I will be personally involved in cultivating the Adler brand of service with my team, this I can promise you.
Entrepreneurs come and go and again for your period of stay most of them were on holiday catching up on their rest. We did have a few technopreneurs in-house but as you’ve mentioned, they seemed rather distant because they were deep in their work. Even I had been asked to give them space to catch up on their deadlines, please don’t be taken aback by this but feel free to approach them when they are less in the zone, I’m sure they would be glad to chat over a beer or meal. We are afterall a Hostel and we embrace the people that come through our doors and they are all of different backgrounds. You’d be surprised to know that some of our backpackers aren’t what they seem just because they are dressed down for backpacking purposes. For example, some have been the major competitors (in their field) of fortune 100 companies. Moreover, making an effort to engage with people from all backgrounds can help our entrepreneurs to glean new insights and inspiration.
The flood and molding issue in your room during the period of your stay was during an unprecedented moment in Singapore’s history in both rainfall and temperature drop. This you can be corroborated from the news reports and data available online. We are established in a conservation shophouse and it is inevitable that under these extreme circumstances we would experience such “floods”. I was notified of the flood by my housekeeping department and had made sure that the room was monitored for clean up. The molding issue had been attended to with anti mould treatment, paint works and dehumidifying the room.
I can understand your frustration and wished you’d have brought it up directly to me during your stay with us. I’m sorry that I wasn’t much at the Hostel as I was busy with the annual meetings that could not be moved.
Once again, we’d like to apologise and if you’d accept our apology I’d like to invite you back to stay with us with compliments to make it up to you.