Before booking the property, the host was very attentive and easy to contact. After we were in the villa it was more difficult to get in contact with people as the telephone number provided was disconnected.
The villa was not as described or as can be seen in the pictures. The decor is very tired and falling to bits. There were several issues of safety, such as the tiles next to the pool falling apart to leave exposed sharp edges, the door having exposed glass which would be easy to slice someone's hand on and the water not working 5 days out of the 8 we stayed. This meant that we struggled to shower and even flush the toilet. When the water did come through, it was brown and dirty. The staff were called to the property several days in a row to try to rectify this. The smell of sewerage from the toilets and sinks was unbearable at times.The furniture on the roof and next to the pool was literally falling to bits which meant that we could not use it . Had we tried to use the dining table, the glass would have most likely collapsed, people would have fallen through seats etc. The cushions were full of tears also. The the villa had a very strong odour when we arrived and had appeared to have been left unclean.
The cleanliness was not up to a high standard.
Drawers were falling off in the kitchen and so was the toilet seat in the downstairs bathroom.
Two of the bedrooms including the master bedroom have termites and the floors are very sharp with broken wood. The bugs can be seen crawling around. It is not possible to walk about without shoes.
The lights on the roof smoke when turned on as there must be an issue with them. We asked to have this rectified but nothing was done.
Upon checking in to the property I asked for another key as we had one between 8 people, I then contacted the customer service and it was only after I contacted Yves directly that this issue was resolved several days later.
I tried to make contact with the host on several occasions and was told that they had not received my emails. Remarkably when I resent them, they were received. I would not recommend this villa. It needs a lot of work to bring it up to a standard that is safe for people to enjoy a relaxing holiday.