Katie is correct: She is misrepresented -- that is, she did misrepresent the reasons for her booking my place. Katie booked a ONE BED apartment --- with her father. Realizing her mistake, once i gave them the tour, she left without a text or call to me. Why keep that a secret from the host? There was dialog that suggested they were going to use the apartment for business. Realizing it would be difficult to bring clients in is another reason she had to bail on this booking I suspect. Later she couched the whole thing in a safety issue hoping to get a refund.
You can't get a refund when you plan to use my place for your business and entertaining clients, (a violation of the rules), and further, when you make a mistake in the number of bedrooms you booked and then keeping the booking active rather than cancelling. Better reading of the description, and of the rules would have served Katie well in this instance. As far as ruining the trip, I believe that to be exaggerated language used in hopes of gaining sympathy: Vacation happiness, or more accurately here, business happiness, is not going to be found in the sticks and bricks of any rented dwelling in any city. Keeping that in mind along with a thorough comprehension of Airbnb's rules, the host's rules, and the description of the residence you're about to book, will ensure a better fit next time. Thank you Katie.