Response from Ludovica:
Hi, im sorry to read all that.
But for sure i have something to say, because there are parts that are absolutely not true.
About check-in time, your wife told me several times that you will arrive was at 5pm, you showed up at 4.15, and after 5 min i was there for you. (I always ask for the timing because we have more that 50 apartment so its important for me to know your arrive, this is why i ask you to text me once you arrived to playa, to grab my bike and be there for you before you arrive. But you did not send me any message before arriving there.
About wifi, if there are 10 people, and each of them connect 4/5 equipment its likely it will not work so fast. About cleaning you didn't want it, i ask you several time and you always said not, but of course we have to come and check that everything is in place, we showed up one time (over 5 nights), at 13pm. About the kitchen im sorry, but the only thing that is missing is a microwave, you have, huge fridge with freezer, coffe machine, toster, milk shake machine, plates, glasses, cups, everything you could neeD, and i always say, that if you need something more, ask, and i will bright it to you.
About the AC, there is, well, written that there are only two AC, for the living room i always provide a fan, when you ask i brought it to you, like the battery you need and the iron.
Im really sorry, we tried to to do our job, at the best, maybe, like in this case, clients are not fair. In any case i hope you are good and i wish you a goos luck. Un saludos