I’m sorry to hear you were not satisfied with your stay. We’ve been hosting for about a year and have never received anything but 5-star reviews. Our house rules are in place in order to maintain the quality of our home so every guest has a good stay and our neighbors are not affected by our guests. We also provide our home manual in order to clarify frequently asked questions and property oddities to limit having to reach out to our guests.
There are two parking spots in our driveway plus the parking spot in the garage which was available for your stay. 2 or 3 parking spots is usually ample parking for our guests as our home only accommodates up to 8 people. On the off chance more parking is needed there is street parking. Your parking concern was a result of having unauthorized guests over which we do not allow as stated in our house rules. It was necessary for us to notify you when we received parking complaints from two different neighbors, one for your guests parking in the “no parking zone” blocking drive-through traffic and the other for parking in front of our neighbors driveway making it difficult for them to pull in and out of their home. We also notified you for your benefit to avoid being ticketed or towed.
The other time we contacted you was after seeing bagged trash thrown in our green foliage bin which would have been terrible for the environment if it had gotten collected and would have resulted in us being fined by the city.
It is unfortunate that us enforcing our house rules led you to have a bad stay. I’m not too sure where the misunderstanding came from being that our house rules are posted on our listing.
We really try our hardest to make sure our guests enjoy their stay with us which is why any time you had any questions or problems we were quick to respond and came over to the house for any requests immediately, even going as far as providing extra bedding for sleeping on our couch which we normally do not accommodate. Our intention is never to make our guests feel uncomfortable by reminding them of our rules, yet the constant failure to follow the rules during your stay required us to contact you more often.
Airbnb ratings are very important to hosts and gages their level of success so as a suggestion I would let your future hosts know if you are not satisfied and give them an opportunity to correct the issue before giving a low rating.
We wish you all the best and hope you have great Airbnb experiences in the future.
Lyn & Jovanny