We were delighted to have Paula and her friends stay and were sorry to not be able to meet them in person. My mother-in-law lives in the property next door and has made herself available to our guests to help with any onsite queries should they arise. We would like to apologise to you & your group, Paula, for any upset caused during the situation you outlined. I'd like to take the opportunity to reassure you that this view is not held by us or the business, and we look to resolve it for the future. Thank you for being fair and honest - it's appreciated. We're delighted to hear you enjoyed the facilities at the Annexe and the local scenery.