Great check-in experience100% of recent guests gave this home’s check-in process a 5-star rating.
It’s the sound of the sand and surf calling your name. The sound of rest and relaxation. Don't forget sun and satisfaction.
1 super king bed
1 king bed
No smoking, parties, or events
Pets are allowed
Check-in time is 5PM - 7PM and check out out by 11AM
This was a typical bait and switch. The pictures showed a bright clean Caribbean themed unit with wood floors. We walked into a dark dingy mess. There was 80's blue brown dirty carpet on the floor and it smelled like cigarettes. The towels smelled so bad that they had to be w…
Response from Penny:
We are sorry your grand daughter stepped on stickers in the dunes and can imagine how distressing that would be. On the other hand, the dunes are public spaces over which we have no control and we have never heard this complaint before from any of the homes on the Ocean Shores Beaches. The homes in the condo building are all very similar and we do post that the photos are samples in the text and on each photo. The home was renovated earlier this summer with new linens and towels. This home is professionally cleaned and we have never had such a complaint before. A check of the home after your departure did not show the problems you site. Yes all buildings at the beach are inspected and treated for bugs to avoid having them. We have never had neighbors make such comments to guests but the neighbors did report your behavior. Smoking is indeed prohibited inside the buildings, but an outdoor smoking area is provided. We received no phone call from you even though though our phones are open 100 hours a week, 365 days a year. An after-hours phone number is provided on the phone greeting, and it is answered 24/7. Phone calls are tracked on the computer and we received no call from the phone number you gave when registering. This is a recently renovated unit that has been getting 5 start reviews from guests. We review all comments closely and have staff on call to take care of any guest requests. We are unable to find evidence that your comments are true and are perplexed about why you would say these things.
This is such a great place to live and I get to help manage many vacation rental homes here and around the area, plus some small inns and resorts. From small and rustic to large and palatial. We have our own trained housekeepers and maintenance peoples. We are open by phone long …
Response rate: 100%
Response time: within an hour
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