This is a case of a good deed and a desire to be of help to Suzanne going bad. I was trying to accommodate Suzanne, because she was so persistent. Suzanne submitted a second booking request with me after I declined her first request. As I happened to have an opening the time of this second request, for the days she wanted, I accepted her booking request -- and even upgraded her to a Penthouse. After she received the confirmation for this booking, and even after she realized that she had a confirmed reservation with me, she never did cancel this confirmed booking, and did not to show up. She did not cancel her confirmation, and, as a result, my unit was not available for use by another. I lost earnings because I was obliged to hold this unit Suzanne confirmed with me. Suzanne wrote this review, and then requested a 100% refund on a booking that was never canceled, and for which she prevented me from being hospitable to others who wanted this unit. Nevertheless, regarding her request for a 100% refund, I did refund her 100%. I feel so sad because this is a case of a good deed and a desire to be of help to Suzanne going bad.