Guest booked as a third party booking and was not aware or had not read my listing in full prior to booking. Once I realized this was a third party booking, I worked with Airbnb and the guest to have them added to the reservation. The unit was ready for their arrival, however, I was busy moving items due to a heavy storm/microburst that had come through the previous night and storm clean-up was imperative in order to remove downed limbs, etc. from the property. The guest had inquired about stairs and I provided all details as well as having this fully disclosed in my listing regarding the steps. When she arrived she seemed upset that there were stairs. I offered to contact Airbnb to assist them in finding a location that was more suitable for her elderly parent, but she repeatedly declined. I continued to check on them throughout the rest of their stay, however, she did not respond to my messages. She never indicated any other issues during her stay, so I was not aware of any issues with insects. This is Spring and I have had the unit treated and would have been happy to retreat if I had been notified of the issue. These guests were new to Airbnb and expected hotel amenities and service. They may be better suited to a hotel situation in the future.