Our 4BR, 4BA Tahoe City house has a great location in the very sought after Dollar Point Area which is a lakeside neighborhood. The rental is also just a short distance to the Dollar Point pool and the private beach on the North Shore of Lake Tahoe.
Free parking on premise
Check-in is anytime after 3PM
Check out by 10AM
Fantastic house and location, our family had a great Christmas holiday going skiing to the Alpine/Squaw valleys which were very close. However, the house owner has been very poor with communication regarding a lost item which has clouded our view on the visit.
Response from Bo:
Hi Saori, Thank you for taking the time to leave this review, and we’re happy to hear you had a great stay at our place! That being said, we’re so sorry for the lack of communication regarding your lost item. It appears that our Guest Experience Team has since connected with you regarding the outcome of this issue. If there is anything else we can still do for you, please reach out any time and let us know. -The TurnKey VR Team
All in all this is a nice home- relatively clean, well equipped, in a good location, plenty of space. There were a few things that didn't work as well as expected: the hot tub lock combo didn't work, the grill never got past 150-200 degrees, the kitchen knives were really dull an…
Response from Bo:
Hi Ramesh, Thank you for taking the time to post this review. We would like to sincerely apologize for any inconvenience you experienced and can also understand your frustration with the issues you encountered during your stay. Please be assured that our local Field Operations Team will make sure hot tub lock combo is updated, the grill is repaired or replaced, and the kitchen knives are sharpened or replaced, if needed. We have since addressed the communication concerns you mentioned as well, and measures have been put in place to ensure similar situations do not reoccur. Here at TurnKey, your feedback is highly valued, and we try our best to make things right in any way we can so that our guests know that our priority is their ultimate satisfaction. Thanks again for bringing these important issues to light, as it is feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests and in keeping our properties in perfect shape. If there is anything else we can do for you, please reach out anytime on our 24/7 guest hotline and let us know. -The TurnKey VR Team