Dear Brooke Quakenbush;
Thank you very much for allowing us to host you and your group. We hope you enjoyed your stay, and we hope you will visit with us again. We thank you also for the feedback. We value, and will evaluate, your comments, and make adjustments where necessary.
We offer our home as a nice, clean, comfortable and affordable lodging to large groups, and whole families, such as your group of 6+ people, visiting the area who either do not want to separate their group into multiple rooms in a hotel, or who cannot afford, or do not wish to pay, the standard lodging or hotel rates that are typical in the surrounding areas. Our rates are far less than the rates of any other lodging available in the area, and we offer more and better amenities and appliances such as a fully stocked kitchen, stove, oven, dishwasher, microwave, washer/dryer, etc. We take great pride in the cleanliness of our home and the value we provide to our guests and the hospitality we show to our visitors.
Since our home can accommodate groups of people ranging from 1 to 8 or more, it is impossible to know how much or how many consumable items each group of people will need for the full duration of their stay, which varies from one group to the next. To further complicate the task of providing a full complement of consumables, different people need differing amounts of consumables and they have their favorite brands and scents. Lastly, to make the issue more frustrating, many groups will pilfer any excess consumables that may be left over upon their exit. We maintain our rates as low as possible and provide a high value for our guests, but people who take the consumables home with them make it difficult to keep our rates as low as we do. Hence, it is impossible to provide the exact number of consumables that you and your group may need without keeping a large store house of these items in the home, and the home is not large enough to store all the necessary consumables in a sufficiently large bulk. Therefore, we do not try to do this. We provide a starter set of consumables that includes at least one full roll of toilet paper in each bathroom to provide your necessities until you can go to the store to purchase additional amounts that you may need. It has been our experience that one roll in each bathroom is more than enough for the majority of guests staying with us.
Furthermore, we sent you a welcome message, as we do all our guests, immediately following your booking to welcome you into our home, and we specifically told you, quote,
“No need to bring a lot of stuff, our home is fully furnished. We provide bed linens, bathroom towels, rags, etc. The kitchen is well stocked with pots, pans and dishes. All you will need to bring are your personal items. We also provide a starter set of consumables (soap, shampoo, toilet tissue, etc.) to last a day or two until you can visit the store.”
You are an adult and can see if and when you are running low on consumables and should plan accordingly to make a trip to the grocery store. The grocery store, as well as other shopping outlets, is located only a minute away and are within walking distance to our home. On top of this, you pass the grocery store every time you leave or come back to the home. Obviously, you either did not fully read our listing and the welcome message we sent you, or you simply wanted an excuse to find fault. The old saying “that some people can never be pleased no matter what you do” definitely applies.
Our description is accurate and perfectly states that the spare bedroom in our home has a set of twin/bunk beds. Twin beds by nature have their own level of comfort different from that of a regular bed set. All mattresses in our home are high quality mattresses, and all are under 1 year old. Our previous guests have complimented us on how nice our home is, how clean it is and how comfortable all the beds are.
It is our mission to provide, and we desire, and we enjoy providing, a nice, clean, comfortable and affordable home and lodging for our guests, and we take this mission seriously and act accordingly if there is an issue or if our guests need something. We take great pride in taking care of our guests and we take great pride in our home.
We are confused by your comments, and it appears to us that you did not fully or carefully read our listing and the welcome message we sent to you, or you would have been aware of the consumables we clearly state that we provide. However, we will consider your review and look at ways to make our listing even more obvious, than it already is, for potential guests who are considering our home for their accommodations when visiting our area.
If our low prices and large complement of amenities and appliances do not meet your expectations or provide satisfactory value for you, we suggest that you, in the future, make reservations with the local hotels and more expensive accommodations that, with very few exceptions, offer less amenities and appliances than we do.
Again, thank you very much for allowing us to host you and your group, and we hope you will visit with us again. Our ambition is to always improve, and we strive to provide accommodations that will exceed your expectations.