Dearest Sara, we really have very low prices... and the expectations of people like you are very high... we recommend that you better rent a 5 stars hotel as you wish, where you will be charge 250 USD dollars per person and not 100 USD for the whole house with 4 rooms, living room and kitchen etc, and also in the best area in town. Out of more than 40 guesst you are the only bein so frustrated, so so sorry you feel that way...
We are sorry for your bad experience with our service in our house too oh dear, hope you are okay now, let me tell you Antigua Guatemala is a city in which humidity is commun in all the town, eventhough is a city problem we will work everyday to make our service better, thanks for your comment. As for your payment... the CANCELLATION POLICIES DID NOT PERMITTED TO MAKE REFUND although we know you got part of it.
taka care, we wish you the best.