There was a group of three ladies and one gentlemen who occupied the apartment on 16/12/17. I received a call around 9.00am on 17/12/17 from the gentlemen requesting a late 6.00pm check-out. I said I was able to accommodate a 3.00pm check-out as I had to prepare the apartment for my next guest on the same afternoon. The gentlemen was very upset with my response and threatened to give the apartment a bad review. Even though the apartment is not new and has signs of wear and tear (not dirt), my wife (who is very particular about cleanliness) cleaned the apartment and changed all the beddings with fresh towels before the next guests arrive.
Guests are expected to open the windows to let in fresh air. Yes, we will be making air freshners available for future guests. Thank you for the suggestion.