At the time we hosted Wayne, we had other guests who found the accommodations to be just as we portrayed. Wayne stayed with us for two days and managed to offend nearly everyone he encountered. Ashby House is a traditional boarding house, which is what we describe in our profile. The pictures are not edited; they are exact pictures of the rooms.
Wayne complained from the moment he arrived and after he left. We offered to refund his money 5 minutes after he arrived and on the morning of Day Two when he texted more complaints -- so he could find other accommodations. Instead, he chose to stay and complain. The sun was too bright in his room, the mattress was too hard, the washer/dryer was not an "acceptable" brand so he wouldn't use it, and he expressed disappointment that our other guests did not share their food and beverages with him. He complained that he saw "a" bug; however, the property receives monthly exterminating service from a reputable company and this has never been a problem. As evidenced in his review Wayne even complained because the maintenance man responded to his complaint; and we are confident that if he hadn't responded, Wayne would have complained about that, too. There is no satisfying Wayne.
The rate was as advertised and was handled, as always, through Air BNB. We indicate upfront, that we are no frills so there was, and is, nothing deceptive in our write up. Problem was that Wayne came into our home expecting it to meet the standards of a hotel and that is not what AirBNB is about. Ours is an older property that was renovated a few years ago. We purposely, and at great expense, preserved the historic architectural features and it was totally irresponsible for Wayne to insinuate a problem with water damage or mold, with no proof of either. And to inspect the baseboards and walls of an older building and include those in a review shows just how far Wayne had to stretch to nitpick. Ours is an old building. Some walls have cracks because the building settles over time. And the walls are made of plaster, not sheetrock, as is common today.
But again, Wayne could have left 10 minutes after he arrived with a refund, but wouldn't. If he wanted a comforter, he could have asked but didn't. We don't put out comforters in the summer. Wayne is nervous, chain-smokes, and is afraid of his shadow. After we reassured him that no guest -- male or female -- has ever experienced a problem, he walked to the store and thereafter, without incident. As with all cities however, we know that crime is a fact of life and we caution all guests to avoid walking alone at night. Other guests and our maintenance man are typically willing and available to escort each other, simply by asking. Someone is usually relaxing on the porch.
Others have found our location to be quite convenient but Wayne grew impatient waiting for the city bus. Most people check the bus schedule, but Wayne just expected the bus to magically arrive when he stood there. When it didn't, he began pacing and complaining. Nevertheless, the bus stop is conveniently located across the street and the rail is a few blocks away just as we advertise. WalMart, McDonalds, restaurants, banks and a library are a short walk away. So, for everyone except Wayne, the location is quite convenient -- especially for a two-day stay.
The kitchens and full property are cleaned daily by a maintenance man who lives on-site so it is quite clean but there is no maid service. Indeed, our property (voluntarily) meets all city, county, and federal health and safety codes and is inspected annually. While we regret that the experience was not pleasurable for Wayne, we know that the great majority of guests enjoy what we offer, refer others, and return when they are in the City.
Wayne complained about everything and to everyone he encountered. If he was so unhappy all he had to do was cancel the reservation since AirBNB had agreed to find other accommodations. We spent most of his two days reassuring other guests that he would be leaving soon. We have never written a negative review of any guest but it was important to respond to these untruths. Wayne has earned the distinction of being the first and only guest that we would never welcome back.