Response from Eugenia:
A very problematic group of guests, as this review is confirming.
I can answer about Ximena and her extended family:
OLD HOUSE: it was built in the '50, if this is what Ximena means. It' exactly how you can see in the photos in the listing. Perfectly clean at the guests' arrival. Very different from the dirty place that I saw when Ximena left.
Ximena told me on a sunday that the sink at the kitchen and bathroom was blocked, and I told her that I would go and see if I could fix it. She said she was going out, and said thank you for coming to see. I still have this (SENSITIVE CONTENTS HIDDEN) conversation on my phone.
So I went (from Genova, 40 km away) to see, but I couldn't fix it.
I saw that they broke the curtains of the bedroom from the garden, it was very easy.
The day after I went in the house again with the plumber, I told Ximena that probably she would pay the plumber. The plumber found out that the problem started time ago, not only for their responsability, so I paid the plumber.
MICROWAVE: of course there is neither microwave, nor boiler, nor toaster. You can see it in the listing.
TV: perfectly working small tv. Now, after Ximena's visit, the antenna has become bowed.
CHILD PROOF HOUSE: Ximena moved a trolley that was in the living room to the garden, in order to make a kind of gate for the baby. Nice idea, the trolley is in plastic after all, but I guess she could ask me before.
Also, she could ask me to move the old vanity table from my grandmother from one room to another (yes my forniture are good and old, they are form the ending of XIX century) , to use it as a table for the computer. They moved many other pieces of forniture, not for child proof purpose at all.
About renting to a family of 5, please notice that Ximena paid for 4 guests only. It was ok for me. But when Ximena invited a 6th person to stay for one week, I really started to get worry about their idea of being correct.
CLEANING: the house was simply, totally dirty when they left. I even had to wash the covers of the grand chairs and of the sofa because of food large spots, plus some pillows and both bedcovers in the double bedrooms.
WIFI: as I told them very clearly, the wifi contract is 5Gb per month. Ximena used all the Gb in one week, but she said (I don't know why) that there was a problem, she did't use the 5Gb. I went to the telephone company and they checked: the 5Gb were just finished in the days Ximena was in the house.
So I just took a new sim card with some more 10 Gb and I told Ximena that I would bring it at Ca' dei Pini on the next day. At that point she said that she would like to invite her aunt for one week.
When I arrived at Ca' dei Pini on the day after, I found out that Ximena's aunt was already there from the day before. Ximena didn't ask, she just didi it.