After hosting over 20 guests with absolutely no trouble at all--with deep friendships made in the process--I am surprised by this one-sided narrative and spin on the conversations he has written here.
I was quite surprised at the extent to which this guest demanded extras and had no shame in involving or inconveniencing all of the permanent tenants in the house: storage for three bikes and a windsail that was not communicated prior to his stay, leaving the back gate unlocked for 10 days, leaving his car parked in the driveway after expressly asking and being told that there was strictly street parking for AirBNB guests, not moving his bikes into storage, storing his windsail leaned against the railing, asking to move to the upstairs unit so that they could have a kitchen, then asking to lower their stay to 30 days, then deciding to keep their reservation in the Jackson Pied-a-Terre.
The real issues came with this Guest when they decided, without permission, to buy a cooking unit and hot plate in an accommodation that expressly stated it was efficiency and no cooking allowed. They justified it in writing by saying that they had read through the house manual and it didn't say they couldn't cook and asked me to reconsider it because they really needed to be able to cook and they thought they could just buy cooking elements for JPaT AND have laundry. This was highly presumptuous and disrespectful. They also moved very expensive furniture to put their cooking elements and coffee maker on, incurring damage to these.
In our negotiation for a three-month rate, they were informed that all stays over three weeks must have semi-monthly housekeeping, which they agreed to even though they said they were very clean. The first day two weeks in when the housekeeper was supposed to come, they renegged. This was already after the fiascos with switching units, lowering their stay length, changing back to their original reservation, leaving the back gate unlocked for 10 days without communication to the upstairs tenants who accommodated their bikes in their garden area, and involving all tenants and the Owner in a concerted effort to help them move their bikes, only to be told they were too tired to move them that night after we'd all been waiting on them for three hours. That was when I told them I would have to get AirBNB's resolution center involved.
After they still had not removed the hot plate and other cooking items, and I told them the windsail could not be on the premises, they balked and I said I would need to instigate legal action, and they finally complied. They risked my commercial and homeowoner's insurance, they risked a fire, they damaged surfaces which were not there for food preparation, and they made entitled assumptions. While I am very sorry they thought I was strong in my response, the other tenants became disgruntled by the amount of time and attention this couple created for the entire house, not to mention the security and safety dangers they were presenting for all concerned.
I did tell them that if they wanted to reduce their stay, they would no longer get the >63% discount they negotiated for a >3-month stay, and that, they thought, was greedy and a threat.
Honestly, I have never dealt with such high-maintenance, no-accountability Guests and I still had to spend time and money after they moved out because they took sheets and damaged furniture.