Thanks for describing your experience here. I am sorry that you were so unsatisfied even we have made our best efforts to solve every of your problem almost immediately after you raised the issues.
First of all, we are self check in guest house and therefore we require the bank transfer of security deposit. All our previous guest are happy with this because they no need to keep us informed if any delays of flight or any issue will make them late for check ins. They can check in anytime after 3pm ,that is a great convenient for the guest. Of course this is also the trust between host and the guest. Anyway, we understand and respect you that you don't comfortable to transfer through bank no matter what reason you have. We just say ok, we will wait you there in the guest house. As for address, we usually send location map to the guest few days prior to arrival. Since you are very last minute booking so we have rushed to get your bedroom ready. We don't cancel any booking comes to us, because we appreciate every guest who choosing us as a stop of their journey. And when you said you cannot get the right address, we immediately picked you up. For the hot water, that is because we off the gas supply for security purpose. For the wifi instability,
I don't know if you concerned with the recent weather condition affecting Sarawak & Sabah. This is due to southwest direction winds being drawn (ie the tail effect) into typhoon “Lan”, which is presently east of the Philippines. Anyway, when you text me about these two issues, hot water and wifi, we went to your place immediately and is within 1 minute to solve your problem. As for location, we are guest house and unlike hotel , not possibly in the heart of noisy city. The peaceful , safe and beachside community is the reason why we do our guest house here. The taxi, grab and uber is so available and easy to call. Lot of nearby shops, restaurant and cafe can reached with 2-5 minutes drive but definitely not by walking distance. As for bathroom, sorry for the rare smell , it could because of this guest house is extremely new house. Anyway, we will take note of this and keep the bathroom not only clean, tidy but very fragrant too!
Finally and honestly, we are very happy to host you and your couple because you seems so well when communicating with us and told us how beautiful and big is our guest house.
As for ourselves, because this guest house is still new, we will learn from this time experience and keep improving to serve our next coming guest better...