Thank you for your very helpful feedback and for the time it took you to write it. We really appreciate it!
The location and the interior are really unique in our apartments which mostly have a wonderful view and balconies.
Thank you for giving us this useful tip, there is absolutely no problem for us to go and buy these cloths. We are sorry to hear that housekeeping did not let you a reserve of toilet paper. As you said, we are very responsive and I am sure this could have been solved within a few minutes if we would have known. I can gladly tell you that we are now newly imposing double inspections by our check-inners to eliminate problems like this.
We will for sure address the courtains as well as all the other points you addressed on our weekly meeting to prevent tese situations from happening.
We hope to see you back in our apartment to see our progress and to earn an even better score from you.
Thank you again, Sebastian Armentano