Good morning Mr. Corey, I deeply regret your comments and even more so that I could not have the experience of staying in our apartment; my mobile phone was stolen and even the police have not found the person responsible.
First of all clarify that in the description of the advertisement of our accommodation specified that it is an apartment on the ground floor and therefore is located in a collective building (as everyone in our country), perhaps that's why the facade is not what you They wanted it but I can guarantee that once inside the apartment everything is impeccable, even with that beautiful patio that you see in the photos. The name CasaNoris is because in Cuba this type of business is called rent houses. As for the photos of our ad are all real and this can be checked with the evaluation of the rest of the clients we have hosted. On the other hand, the expected arrival time and informed by a message by you and your family was: The time of arrival of Corey is: 12:00 - 14:00. I was personally waiting outside the apartment until 3:00 pm, because sometimes, customers do not know the place arrive disoriented; Then I went to the apartment and I was waiting until 20:00 at night and he never touched his family at my door. For this reason I do not think he has arguments to say that our accommodation was dirty, since he was never in it. I deeply regret not having had the opportunity to offer you our services, because your opinion would certainly be very different.