I am so sorry to hear all this! I had no idea. This is the first I heard about it. I was home the whole time your parents were here. Why didn't your parents contact me and let me know. I told them very specifically that they could knock on my door, contact me via the Airbnb app or via my mobile. If they had communicated with me I would have had the opportunity to rectify this for them. But they said nothing, while I was here the whole time. I don't understand?
In the Studio there is a laminated sheet that says -
'It is my intention to make this space as comfortable as possible for guests. I would appreciate it if you could help me, with any ideas or suggestions you may have. Thanks.
Any queries, please contact me via Airbnb or on (mobile number).
Warm wishes, Antonia'
I could have shown them how to use the shower successfully.
I could have offered another heater. More blankets.
I would like to point out, that on my profile I have specifically not put that the bed is a Queen size, because it is a double bed.
I would also like to mention, that you changed your booking three times, which I happily accommodated.
I had no contact about time of arrival until I had a knock on the door when I was in bed.
I sent detailed instructions of how to self check in, because it was getting late and I had to go to bed.
I then get a knock on the door from your parents to let them into the Studio, which I do, even though I was in bed.
I asked them to let me know if they needed anything, which they said they would.
I have a strict no Smoking policy on my property and in the Studio. When I came out to meet your parents, I could smell smoking.
The Studio room, is cheaper than the local backpackers double room, which is smaller and no where near as nice or private as the Studio.
I would recommend in future, to communicate with your host. Most Airbnb host do this because they love doing it. I certainly do and want to be available for my guests to answer questions and offer a good service. If I had known any of this, I would have done my utmost to offer solutions and be of help.
It's not useful for anyone to hear these things after the fact. It's then too late to do anything about it. Communication is key! If their stay was that bad, I could have offered all the above solutions and an extra night for free or something along those lines.
I'm sorry that this situation has arisen and you felt to write this.