Hi Angelica, sorry that you found the mattress hard, but we in India, prefer coir mattresses to avoid medical problems later in life. There is however an additional soft cover with the caretaker which could have been taken.
As for the room: the caretaker assigned you the 2 bedroom apartment ( for which we charge about 3000rs ) instead of the studio as the TV for the studio was not working. Surprised that you didn’t like it.
Eating place: as you mentioned all eateries deliver at the doorstep so it would have been advisable to not walk for 20 minutes in the rain. The malls are about 5 minutes drive away.