What a disappointing and ridiculous review of one of my nicest apartments in Woking. The public can see you paid £69 per night yet the average nightly rate is £110. You had a 720 sq ft apartment and we provided extra beds and linen for no extra charge. As you are not from the UK, you do not understand the local serviced apartment market here, nor the costs involved of running the apartment. The rate we agreed was for a sensible use of electricity. During your stay the electric usage increased threefold so we were well within our rights to request additional payment for unfair and excessive use.
The running costs during your stay amounted to minimum £1800. This includes weekly cleans and change of linen. Rent £1150, C tax £188, Cleaning and linen £200, Electricity £240, WIFI and SKY TV £40 plus. We actually lost money as a result of your stay here.
You have scored us low star on every aspect yet you were very happy during your 5 month stay.
As you can see, every other review is 5 star. I am appealing to Airbnb to get this unfair review removed who were actually on my side when they reviewed my request which you refused.