Hello Damien & Sola, I am very surprised to read this and sorry you were not satisfied with your stay. As per my listing the normal check-in time is 3PM. However our listing has two check-in options #1. Meet & greet on property, key exchange & tour or option#2 Self Check-in. Keys will be in lock box). While I understand your frustration, please be mindful and considerate that you scheduled a late check-in time between 8PM-10PM. You will find I have a detailed description of check-in options in our listing. Also, you seem to have forgotten that we met upon your check-in because you called me once you had already gotten the keys from the lock box, not knowing how to get to the studio (I figured you did not read the step-by step instructions link as a guide) and luckily I was home getting ready for bed and was able to come out and meet you & Sola in front of the property. Sola and I had a few words about how you guys came from Europe and I stated you guys must be tired, as we walked to the entrance of the Studio. I also stated if you guys needed anything to please not to hesitate and reach out. You also received a personal welcome letter in your bedroom along with some welcome snacks, and a list of near by places. I also messaged you the next day to see if all was okay and if you had any questions. I did not receive a reply or response from you after that message so your "no response" lead me to believe that you did not want much interaction. Like stated in our description, we like to give our guests privacy but if you have any questions you are more than welcomed to call/text me on the Airbnb app. So I find your statement of not taking a minute to welcome you both to Miami as a false statement. About the airplane noise, it has not been a complaint for any of our guests since we started hosting a year ago. However, our description does say we are centrally located to everything Miami has to offer and the Miami airport is 3.5 miles away, near by as stated & listed. Damien, I am not sure you read anything in our listing description. As per our Studio listing description/pictures, the property does not have and never had a "kitchen sink or gas kitchen" nor a dining table, that is why we make sure our guests have folding tray eating tables as mentioned in the description and pictures of our kitchenette area. I am not sure how you would call an electrical burner good for camping. I am surprised to even read this as it is clearly mentioned in the home/amenities description section. . Everyone else reports that our listing is "as pictured and described" which means our property is accurately listed and it meets and exceeds expectations ( no hidden surprises, please re-check the pictures & description). We strive to accommodates guests to their travel needs and I'm always happy to provide whatever my guests may need but please you must let your host know. We want to make sure you have the best trip possible. We appreciate and respect our guests and strive to give them the best experience. Anything less than a 5 star rating is considered a failure to a Superhost. It is very important to take the time to read the home description before you book a listing. In your future airbnb accommodations , please rate your stay based on how well it met your expectations based on how the listing presented itself. -Roselyn

Hi Joseph, thank you for your feedback and for choosing to stay in our Studio for one night. We are sorry to hear about your experience with the noise. However, please note you had requested a 10am early check-in (normal check-in is at 3PM as per description) and as a courtesy to your travel needs we accommodated you for a 10am earlier check-in. We strive to accommodate guests to their travel needs. As per our previous conversation, the noise you heard was family in the next house cutting a birthday cake for my brother at about 1PM in the afternoon on a Saturday, which was resolved. Also, not sure if you read the home description, amenities section etc sorry you mis-read the description of our listing and seemed to think there should have been a stove. Everyone else reports that our listing is “ as pictured and described”. We appreciate and respect our guests and strive to give them the best experience. Anything less than a 5 star rating is considered a failure to a Superhost. However, I see that you have re-booked with us again for a future date , which tells me our property is accurately listed and meets and exceeds expectations. Thanks for choosing us again for your second booking with us for your travel accommodations needs.