One of the worst experience we have ever had as hosts on Airbnb. Our check out time is at 10 am which we had messaged to Lotfi the night before his check-out. He refused that time the next morning and we still allowed him to leave his bags packed and stored in the apartment until 12:00 for free but instead of packing all of his belongings and storing them in a corner of the apartment like we politely asked, his and his group's belongings were all over the apartment. This made it impossible for our cleaner to clean and prepare the apartment for the next guests arriving that day at 2:00 pm. 12:30 arrived and his belongings were still in the apartment in the same condition. Our cleaning staff, two women, were waiting to clean the apartment since 10:00 am. We have to pay these women (20 euro/hour), who are working even on Sunday, and they are wasting time and our money waiting him and his group to return. Due to his refusal to leave our apartment, even after we had messaged the night before, notifying him of our check-out time of 10 a.m., and then calling him in the morning of check-out and he still refused to leave, he wasted not only our time and money, but our cleaners, and the next guests staying in our apartment.
Furthermore, after we had send the our check-out message the night before, notifying him of all the details for check-out, he then began complaining about the cleanliness of our apartment, saying it was dusty under the couch. He never mentioned this before during his stay. Had he notified us before we would have immediately rectified the situation. We would not recommend him as a guest.