Thank you for your feedback Marie and I apologize for any confusion. At the time, I was dealing with an unexpected emergency situation, however, I made sure that there was someone there to greet you in the early morning and allow you access to drop off your bags, as was pre-arranged. His mistake was telling you that the room was ready, but it had yet to be cleaned for your 3pm check in time. So in the end, you were in fact greeted the morning of your arrival and allowed to drop off your bags, as requested. I know there was some confusion with the cleaners, though you were aware before your arrival that the listing clearly states a 3pm check in time. As I understand there was also a language/communication issue, and I apologize for any confusion that may have arisen as a result. I wish I could have been more available for you at the time but the situation that I was dealing with prevented me from doing so.
Please know that as hosts we strive to always provide a thoroughly pleasant stay for all of our guests, and we sincerely hope that will you will come back again to stay with us in the future, as it was a pleasure to host you ;-)