Thank you for taking the time leaving us a review and feedback, we are continuously trying to improve guests stays. This unit is great for having people on the porch at sunset before heading to one of the many great restaurants within walking distance! We hope you understand that these historic Charleston homes are gorgeous but the bones are older and to keep the heat out during the summer months can be trickier than your normal home. Although the office does close outside business house, our telephones and emails are continuously monitored. We are always available via our 24/7 emergency line to help with technological issues and we could have happily talked you through restarting the router in the downstairs master, or sent our technician at your convenience. We understand if check-out procedures cannot be followed due to dishwashers, sinks, etc malfunctioning and hope that did not damper your time in our beautiful city! We are glad to have you stay with us and wish you safe travels home.