We agreed on a particular time for check in 3pm-3.30pm, you never showed up but rather went for some personal activities in city centre. Due to the agreed check in time, I had made planns to leave for London by 4pm and since you didn’t show up, I had to leave for my trip and left the keys for you.
A guest checked out just 2 days before your arrival and NEVER complained about the hot water and even when I learnt about the hot water issue, despite not being in town I called my maintenance man to have it fixed immediately. I honestly do not understand why you said the mirrors, plates and cutlery wasn’t clean and I did a last minute check before your arrival.
(Website hidden by Airbnb) appreciate constructive criticism, for the second bed mattress in the Ensuite, I have changed it so as to enable better comfort for my guests.