Dear Irina, I'm very sorry for what I'm reading. First of all because we really tried our best to solve something you complained about . I personally spent more than two hours in the apartment and it was clean. When I asked you some photos you send only one. With a couple of little stains that I was really sure wasn't there when I left. I told you that they seemed to be stains that could be removed with a normal mop, which I used two times. It was impossible they were there and for me not to notice! There is no mold in the bathroom or anywere else, you are writing unexplicable lies and jeopardizing our job with no reason! We take always good care of the apartment and we'll keep doing this! Plus, I really need to understand why the position of the apartment just has 3 stars. I mean, you are the one who chose it and you knew it's not in the city center. It's at a 30 seconds walk from a bus station though and from there you can easily reach every place of touristic interest! That kind of assessment speaks volumes to me!!!!
Anyway, it will be a pleasure to have you here again just to let you see that there are no such things you claim there are!