I think this rating is not appropriate. First of all I want to assure, that I provided the rooms for you, as clean as for every other guest before!!
But for you I did much more!
I was ready to do the check-in with you at 6:30 in the morning, wrote with you the whole evening before you came which in the end was 10:30, which kept me waiting the whole morning. Then I really tried to make you feel as comfortable as possible and offered any help or advice I could. I spent more than half an hour giving you tipps what you could do and where you could spend your free time, what you could buy a souvenir for your friends, prepared the kitchen for the breakfast, provided coffee and so on. And I let you have the key for the apartment from 10:30 in the morning (and was ready to have you have it from 6:30 on!) until 17:30 the next day, because you asked me, can you leave you luggage for that day; you not only left your luggage but also took a shower in the afternoon – and all that for the normal payment for one night!
Although I did more for you than for any guest before, your rating is the worst!
Especially I don’t understand the rating for the cleanness (kitchen). I cleaned the whole kitchen, whiped the kitchenfloor and the kitchentable and everything the day before your arrival, offered clean plates and everything was really clean!!
Although you left more plastic waste after a one-night-stay than I normaly have in one week plus a lot of food in the refridgerator I gave you a really nice feedback in the first place, because I thought you were a nice person!
I wrote you, Sweety, and asked: “Please tell me the reason for your bad rating so maybe I can improve something…” – but received no answer.