Thank you for staying at our beautiful Venice property, we are glad you enjoyed your stay. This home is brand new high end with top of the line appliances throughout. It was actually built this year - in 2018 which means that there is nothing old or not in working condition. Yes of course things can happen and new technology can we sometimes challenging to operate but we give full support to our guests. Regarding the hot tub situation, not sure why your husband had to get into the water to heat up the hot tub as the operation box is located outside on the fence, there was no reason to get wet in order to do that. Our maintenance guy checked with you guys and was informed that all is working, of course he would have stopped by otherwise. He actually asked you if it's ok to stop by, but you told him you have people over and prefer not to have him come. Regarding the oven, to begin with you had mentioned having a dinner party for 9 people. As you know this property does not allow parties it is written on the listing, in the manual, and we personally talked to you about it. Yes we did give you permission to have a 9 people dinner, but the neighbors called the homeowner and complained that there were way over that amount. Not sure what the exact amount was at this "party" it could have just been the 9 but we looked the other way because we wanted you to have a good time. In terms of the oven, only one of the two ovens were not working we called the repair company but since it was a Saturday they could not come out until Monday. One oven would have been sufficient but since you had a party you probably needed both. Regarding the cleaning, the cleaning fee that you had paid was for the cleaning after your reservation is over. That's the normal cleaning that the Airbnb community charges guests, if you wanted additional services throughout your stay, it says in the listing that those could be arranged for an additional fee. If the window by the pool wasn't clean enough we should have been notified, we would have been happy to send the cleaning crew. Again thank you for staying with Vacation Inn LA. We hope that next time you stay with us we will have better communication.