Maisonette-Wohnung mit Kinderzimmer im beliebten Stadtteil 'Vauban' am Fuße des Schönbergs. Die Natur gleich um die Ecke und viele Einkaufsmöglichkeiten vor der Haustüre. Es gibt in unmittelbarer Nähe 6 Spielplätze und einen Kinderbauernhof.
Laptop friendly workspace
1 double bed, 1 toddler bed
1 single bed, 1 sofa bed, 1 toddler bed
1 sofa bed
No parties or events
Check-in is anytime after 3PM
Check out by 11AM
Wide clearance to bed
Wide doorway to the bedroom
A lovely apartment in a great area of Freiburg which we would have never discovered otherwise, it was a real home from home. Moritz was helpful and informative, leaving maps and information helping us to explore the area. The apartment was difficult to find as the street doesn't …
We are hosts ourselves so it is a bit painful to write a negative review--but here it is: The host was pleasant but his communication was not good. We had questions prior to arrival that were only answered the day before our check in. The check in process was painfully lon…
Response from Moritz:
When Matthew and Guliz booked their stay at our apartment we anticipated an easy and comfortable hosting experience, as they are airbnb hosts themselves, but to no avail: it was one of our worst experiences with guests at our apartment! The review does not reflect the facts of what happened: 1. Matthew and Guliz responded to a message with questions we had prior to their arrival only after almost 3 weeks! 2. the questions they had two days before arrival were aswered within 24 hours. 3. they wanted to check-in as early as possible, but did not respond to confirm the proposed check-in time. They did not respond to several messages and did not inform us of their arrival time which was two hours later than the proposed one. 4. the guests arrived as a group of 5 but only had booked for 4 guests, which they did not disclose upon arrival but only after being asked... 4. reasons for the long check-in process, which was by the way approx. 45 minutes, were that an additional bed had to be prepared for the additional 5th guest and due to the two hours waiting for their arrival I did office work and after the unannounced arrival I had to pack my office equipment etc. And to complain about coming back after check-in for a forgotten item seems to me as if it could be telling only a lot about the guests themselves... 5. there is a manual with all the important check-in information available at the apartment 6. on the bed in the second bedroom have already slept many guests with no problem. 7. the sofa bed downstairs is actually quite easy to open and set up and we would have explained the easy mechanism, but they did not inform us that they wanted to use the additional sofa bed... 8. the cleaners arrived on time for the latest check-out time. The guests did not inform us that they wanted to check-out later. In total Matthew and Guliz failed to meet the airbnb standard for communication, reliability and sound conduct, which as airbnb superhosts they should know.
Languages: Deutsch, English, Français
Response rate: 83%
Response time: within a day
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