We are sorry that Tara did not have a good time. We always try to make sure it is a pleasant experience. The guests shortly before and shortly afterwards both were satisfied as far as I was aware. If a guest on arrival informs us about a grievance we would always offer to find hotel or other accommodation - or refund the payment if the guest decides to stay and does not have a satisfactory stay (and this has not happened yet!). When I was last there the balcony chairs were covered and clean (although it true that previously another chair had been damaged). I am surprised about some of Tara's other comments: the apartment is always thoroughly cleaned before/after guests - and the building management told me that it had been cleaned before Tara's stay. If this was not the case then I am indeed apologetic. The bed is always made and there are many towels and sheets in the bedroom cupboard, which it would take approximately 1 minute to find. If any apartment or even hotel has not been used for a few days, then it is conceivable that it may need a bit of fresh air - and there is a balcony, so a few minutes with the balcony door open would remedy this. Regarding the clothes: this is airbnb - you stay in people's own places - there might well be some possessions there. However, in this case, there is just one zipped-up suit-carrying bag with a couple of items in, and in a large wardrobe, and yes, there is a suitcase in a closed cupboard. Neither of these would affect a guest (and have not affected any previous guest - although I will remove them later).
Every guest's opinion is important, and in Tara's case there may have been a few things which were not perfect, which we will try to put right. We want everyone to have a good time. But we would not recommend Tara as a guest because many of the comments were trying to find as much as possible wrong or just speculation (mustiness, towels, sheets, clothes, suitcase, "occupant left in a hurry", etc).
Ultimately, it is a spacious, well-maintained apartment, with all amenities, in a modern building - and at a price lower than all equivalent apartments - and lower than a basic hotel room with no amenities.