As you should know, AC is only provided in the bedrooms….and not in the living area, and this is clearly stated on the site. I also stipulated this to Gail during our communication. Neither unit in the living area is supposed to be connected, and never has been. Please read the description. It's not "kaput", it's not connected to the mains and never has been. AC bedrooms only. Sorry about the "idiot" AC man, I have used this company for years, and have never found them lacking. I am willing to refund a day, as AC in the living area was never in the brief. Please read.
My housekeeper Marva, said that you left the place in good condition, thank you for that, that's nice. Kind regard Trisha