It is a great shame that Nitesh has chosen to write a negative review when the main thing that he complains about was clearly explained in the house description on the Airbnb website and was further confirmed in emails with Nitesh several weeks prior to his party's arrival. Yes there are 6 bunk beds - yes the website description describes 6 bunk beds - yes the website photos show 6 bunk beds and yes this was once again confirmed weeks prior to arrival. So to turn up and complain that there are 6 bunk beds makes no sense. Yes one bed appears to have had a problem with it - this was fixed by myself within 5-minutes of returning to the house - No tools required. One bed section had simply been pulled out too far. It needed 5 minutes and a little common sense. However we arranged for a handyman to come out on New Years Eve and fix the problem for Nitesh - he chose not to take that offer. We offered to pay for a double inflatable mattress - Nitesh declined that offer. We purchased over $300 of fresh produce (eggs, bread, milk, butter, vegetables, grapes, cherries), drinks (wine, champagne, beer) and condiments (mustards, ketchups, tartare, garlic etc) and put them in the fridge as a 'Welcome' for Nitesh's party - along with instructions that these were for their use. At no stage did he thank us for doing this. Instead he has chosen to complain that we also left some of our families medications that require refrigeration - these took up one small shelf inside one door of a huge double fridge. My strong recommendation is that in future he read the house description. If you need a house that has 6 double beds don't book one that has 6 bunk beds and then complain about it - equally don't complain when every attempt to provide solutions is declined. We go to great lengths to ensure that the house is provided in immaculate condition and I strongly believe in the mantra that the consumer is always right - however I am at a loss to understand how we could have done any more for this client.