I am sorry that you encountered some problems in my apartment. I am surprised that you found insects in the flat. Nobody else has mentioned this problem and you never told me during your stay. However, I will certainly look into it. The problem you encountered regarding noise from outside is something that is normally dealt with by the local police who patrol the streets and bars in Tignes in order to keep things calm. Unfortunately, there is the occasional week during the winter season when there is a problem with noise and, for whatever reason, the police are not around. If the noise was loud in my apartment, which has quality soundproofed windows, you can be sure that it was even louder in many others. It's a problem that affects dozens, even hundreds of apartments in Tignes Val Claret. Usually someone calls the police early in the week and it puts a stop to it. It's a shame you didn't contact me after the first night because I could have done something about it. I ask my guests to report any problems as soon as possible, either to me or to my contact in Tignes. As for the cleanliness of the apartment, all I can say is that it was spotless on your arrival. I did a thorough cleaning of the apartment myself on that day and the floor and every part of the apartment was left perfect. Furthermore, it is written quite clearly in the house manual that the cleaning option does not include washing up dirty dishes so I do not understand your complaint on this issue.