A retired couple welcome you to share their 4-bedroom house. The house is in the center of Arcadia and about 30 Mins driving to LA downtown. Walking distance to rack track, Arcadia county park, bus lines, restaurants, etc.
Free parking on premises
No parties or events
Check-in is anytime after 12PM (noon)
Check out by 12PM (noon)
At $80 per night, I wish Ming could have provided more essential element of a great stay. We had to stay a week long without the basic essential such as AC, clean sheets, clean room, and privacy. Ming was great and very accommodating in other areas, but the place requires a bit o…
Response from Ming:
First of all, all the sheets/blankets are machine washed and bleached if applicable after each stay. We would never use unwashed or unclean material for the guests. And we never had such complain/issue from any of our previous guests. The A/C was on 24/7 and set to 77-82 F throughout the day. It would have been unpleasantly hot in the house if A/C was not turned on in the house. It is very inaccurate and unappreciated when you say there was essentially no A/C throughout your stay. Every guest/person has different comfort level in temperature. We have no clue of yours until you bring it to our attention, which didn't happen until the 3rd day of your stay. We would have adjusted the temperature to your comfort level if you were to send the message sooner. Since the room is on the 2nd floor and the kitchen is on the 1st floor, I doubt the food smell is from our kitchen. I suspect it would have entered the room from the opening window since the kitchen vents for other units are located right outside of window in that room. For the toilet flush issue, the parts have its life expectancy just like any other household appliances/parts. We do not know when it is going to break or not working. However, we would take immediate action to correct/fix the issue when the issue/problem was brought to our attention. In this particular case, you didn't mention anything when you discovered it, we heard the toilet water leaking sound from downstairs and fixed it by changing out the rubber gasket the next day. After all, I believe we could and would have made all the adjustments to your satisfaction if you were to communicate better to us in a timely fashion. At least you were being honest about our efforts to accommodate, which would justify what I said above.
My name is Ming, after years business traveling around the world, I retired in the charming city of Arcadia. I've been living in Arcadia for over 10 years, my wife and I just love this place, it is so peaceful, has nice environment and is close to everything. If you are a fun of …
Languages: English, 中文
Response rate: 100%
Response time: within a day
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