Dear Kate and family,
We are really happy that you had a good time in our house. However, we found it quite embarrassing to read that the house was not properly cleaned before your arrival. When we are away from the house and can't personally let people in we ask for help from friends or hire an agency. We think it is crucial that everything is in order before our guests arrive and are we are therefore in the process of changing the agency that takes care of our house. Thanks for the advice on the beds. We have also put some more details in the listing about the exact size of the beds. This way, future guests can see exactly whether our house satisfies their requirements or not.
All the best,