Hi Peter and Family,
Thank you for your review.
We have Tom, our manager, who lives on site and a cleaner who arrives every day of the week during the Summer season. If anything is ever required, we ask guests to bring it to our attention as we can work around or fix (almost) everything within a few hours.
Our telephone conversation alluded to the fact that the whole package was not what you'd expected. Our collection of great reviews over the last few years means that we both have a clear conscience. Circa 2k means €1600 for 14 nights. Great value for most family holidays in a beautiful, fully renovated cottage near the sea and Galway city with 3 ensuite bedrooms, a loft conversion and (now we're home from holiday) a freshly mown lawn that has had special attention since you brought my gardening skills into question. We are constantly trying to improve our family business and thank you for bringing these points to our attention. Our triple and double glazed windows usually keep out 90% of any noise from the road - yours is the first noise complaint we have had in 5 years, but I will persist in pushing the proposed Barna bypass. We would welcome you back and will ensure that your next visit is more to your approval.