Here is a recently aired piece by our local TV: (Website hidden by Airbnb)
No smoking, Mi Casa Tu Casa is Green house where we save energy, respect nature and recycle.
The communication with Julio was a catastrophe. He answered 8 hours after my request that room is occupied but didn't cancel the booking. So I paid for the room without sleeping there. Still waiting to get a refund!
Response from Julio:
I agree the communication was a catastrophe, but not entirely our fault. we answered Tobias and told him room he requested was already occupied. We offered him another room and accepted his reservation hoping to hear from him. He never responded to our offer. However, he did respond afterwards by saying that he had found another location and requested a refund. We wished him well and thought he understood that we don't charge, AirBnB charges, thus his payment goes to where he eventually booked, not to us.
As a co-owner of the 1st Guesthouse in the South Bronx I am proud to say that it has been exactly what I imagined. I loved this house since the 1st day we bought it. I live here and felt an incredible positive energy since day one that I wanted to share with guests from all over …
Languages: English, Español
Response rate: 91%
Response time: within a day