We are utterly surprised by this complete negative reaction and feel sorry for all you wrote!
From the beginning on in our communication we have told you that this is a camping. Your messages from America were very unclear and in a (Hidden by Airbnb) translator. Even though we have replied always to your questions.
A motorhome is always small, that's the cute part of it:) Coming with 4 grown ups you do need to love each other :):) But it was clear to us you all do so no problem.
Just to provide you with some answers on what you wrote:
The home had been cleaned by a professional cleaner. Extra towels could always have been provided; we gave all of you two at your arrival. We wish you would have asked us more towels when necessary so we could have supplied you with it. It would have been no problem of course.
There is a big locker in the master bedroom, and two small upper lockers only for small things in the smaller bedroom with the two separate beds. In this Master Bedroom Locker of two meters in total, 40 centimeters is for a locker full with extra towels and bedlinnen, and kitchen towels, and bathroom floor towels. They can be used by our guests.
Upon arrival I have told you that the shower might let go through a drop of water, and to use the floor bath towel just to put it near for that. Why you never told us you had a problem with the shower, and also you never told us you went to the showers of the camping?
You told us there was a bit of dust on the shelve near the bed, for which I apologised by phone, but all rest was perfectly clean. If not, why didn't you tell me at that moment?
About the mirror that had dropped down, we were just as unhappily surprised as you were. So we havent charged you any damages, and told you we were sorry this happened. I did ask you if you might have bumped into it with your suitcase upon arrival, when we had our phone conversation, but isn't it normal to talk about what could have happened?
The two "tires" you talk about next to the tv are two very neatly folded tents for the premises from Decathlon.
The cart to bring your luggage shared with the neighbours is a way on the premises we like to share with each other. In this way not everybody has to own all materials. The neighbours in return uses our ladder to climb their roof of their mobile home etc. We all find this a sustainable way to treat nature, which we all respect being there.
By the way, I brought you the cart on arrival to your car, and also on your departure I brought you this cart again to the home to help you with luggage. So we don't understand why it is a problem to you that we help you with your luggage and share with our neighbours. We don't see how this has treated you badly. We did inform you that if you would look for the cart or need it more, to take it from the neighbours as you wish. So you could find it if necessary.
I asked you several times by sms and by phone if you where having a good time, and if satisfied. You said you were.
When I came at the end of your rental period to the house I found you all happy and your daughter said what a beautiful place it was and that you had enjoyed your stay.
You needed to be close to Bunnik for a wedding and this was your choice to be closeby. Maybe for your travel purpose of a wedding this was not the right pick. We can imagine to go to a wedding and would rather be in a hotel to dress up neatly etc. To invest in a hotel would be better in that case. It is clear that this is a sportive outdoor place. To enjoy biking, walking, nature etc.
Our place is a forest stay, clean and nice and cosy.
Again we are sorry you have obviously had a bad stay. And at the same time we would have appreciated your honesty and open communication to us so we could have helped you to make it better. For the rest we are sorry only to hear negativity all of a sudden, whereas our communications from the beginning until the end was nice, with laughs and openness to our lives. Therefore we really don't understand all you wrote.
We send you all the best and a warm salute to your family.
Van Heuven Goedhart Family.