We were sorry to not have met Sharon's expectations. I wish she would have referenced the nice details like 3-car garage, brand new gas BBQ, multiple outdoor patios with AMAZING mountain views, new patio cushions/furniture, quaint herb garden, private Casita with it's own bathroom/shower, brand new stove, fridge and microwave....We were as frustrated as she was that the windy weather made it difficult to enjoy the pool, but as she noted, we made every effort to remedy the matter that included a financial remedy. The minor items, such as pool cues and sand-set pavers could has been remedied much earlier had she notified us promptly, but we learned of those items half way into her stay. The house has been enjoyed by many, many visitors who have had quite the opposite sentiment from Sharon. All that said, Sharon's' feedback is appreciated. We have some up-keep items scheduled and renovations already on the calendar that will address her comments.