We're sorry to hear that Sonia was not completely satisfied with her stay at Casa del Nespolo, especially because we have always been transparent with our guests regarding the characteristics of the property and the amenities offered.
As clearly described on AirBnB, Casa del Nespolo is a country house which provides our guests with tranquility and stunning views of Panarea and Stromboli. The house is located between the towns of Malfa and Santa Marina and a ten minutes’ drive from both. 200 meters from the house, guests can catch frequent public bus routes which travel all over the island. Although Sonia’s family included a 3-month infant, they turned down the convenience of renting a car. Despite this decision, they did request several times for us to drive them to and from town. We usually do not provide guests with such taxi service, but considering their personal situation, we happily accepted to do so.
The parking area has been temporarily relocated at only 150 meters from the house and is reached via a communal path. The permanent parking area (20 meters from the house) was not accessible by car during Sonia's stay due to upgrades works on the main communal access road. In the Fall of 2018, the new paved road will be completed, allowing the permanent parking area to be used again.
We were also puzzled by Sonia’s observation that we had not provided staples (oil, sugar) or hygiene products, since these are amenities that we do not say we provide and which our guests usually do not require.
As for the temperature, during the months of July and August 2018, record temperatures were recorded across the European continent, including Sicily. Although Casa del Nespolo does not currently have aircon, we do provide portable fans in each room. Until now, our guests have not indicated that aircon is necessary to enjoy the beauty of Casa del Nespolo. However, if the extreme weather conditions of Summer 2018 were to persist, we would of course reconsider.
We are sorry to hear of Sonia was not completely satisfied with her stay. We will gladly take her observations on-board and will ensure that the road works are completed by the end of 2018. We hope that Sonia and her family will visit us again, so that she may enjoy the beauty and tranquility Casa del Nespolo.