Response from Chicca:
Hi Robert!:) Nice to hear from you again! ;) You looked almost happy too (apart from the thing of the shower) when you were at home but so ANGRY in your rewiew! It's soooo strange! You always wanted to spend a lot of time with me! You invited me for lunch and dinner more than once but you wrote you didn't feel welcome!!!?? Wowww! From my poit of wiew, if I don't like a person, I usually try not to spend so much time with her/him even if I am alone! Anyway! Maybe this is your way to be! Before accepting your stay I thought the lady who wrote very bad things about you in her rewiew was maybe too strict and the other lady who wrote you are "demanding" was writing it in positive (URL HIDDEN) I thought positive and I accepted your stay, even if I was hesitating. Now I think I SHOULD HAVE REFUSED this "EXTREMELY DEMANDING BUT MONEY SAVER PERSON" and the angry lady was right! I think the other lady was just using diplomacy (like I firstly did in my first TOO positive rewiew that I gave him!!!) using the word "demanding" and trying to be nice. If you see my first comment about Robert I was writing my feeling under the lines, in order not to discuss. But this is what Robert probably wants: DISCUSSING (not much in front of the people but in his rewiew, whithout looking at he eyes). This makes me in the condition, even if I have not much time to waist in this way (I work and I am not a retired person who is spending the rest of his life travelling, like he is) of answering: First thing: MONEY! This is one of the cheapest and central accomodation in Cagliari in a very nice area. I can understand the cheap price can be attractive but you cannot have the same services of an hotel or a Bed and Breakfast. There is no reception waiting for you, so if the host asks you please to take a taxi to reach the flat, because she is working half day (and renounced to work the whole day and got payed half day!) only to open your door in the afternoon, and she cannot wait for hours (a taxi takes 10/15 minutes and without it you would take about 1 hour without getting lost) it's because she's not the secretary of a luxuous hotel! She is just a woman who works and doesn't have a whole free day to wait for her guests! If it was in the week end, it would have worked differently: I wouldn't have gone to the beach and I would have waited even long time. A french girl, for example told me she wuold arrive at 7 p.m. but she had problems and arrived arround midnight: I had time and I waited! But Robert seemed not to understand the difference between hotel and shared flat and didn't apreciate my effort to be there instead of telling him: "Sorry but I have to work untill 8 pm: I only can be at home not earlier than 8:30 p.m., if it's not ok for you, you can cancel your booking". About the other things...I hate spending time discussing but I have to give an explanation: When you go to somebody else home, first you have to respect his/her rules. I have a lot of experience in hosting and because of that I have to post notes, in order not to repeat bad situations (like things that had been broken from my guests and in this case I would be so sorry to ask them money back!). I have many food and body allergies and food intollerances and because of this I need my own dishes and products, but Robert was just laughing into my face because for him it was strange, trating me like a strange and stupid person. I have my usual sitting place in the kitchen and my habits. I have many jackets and my jewels and make up corner in the corridor, all my things arround in the kitchen: this is me! THIS IS MY FLAT! Nobody complained for this and I don't think it's a big crime. I only had positive rewiews till now in many years hosting (not the same in your case after very few experinces on Airbnb!) and A LOT OF PEOPLE JUST LOVED THE WAY I AM! Almost all of them had the right spirit to travel with Aibnb and I've almost always been happy with them. I am also ecologist and for me it is very important to separate the garbage. In Cagliari there will be very soon strict rules and fines for all people who will make mistakes in separating garbage! After I saw it was a problem for him respecting the planet, I just stopped saying sometning and put my hands into the garbage in order to fix his "ecological mistakes" by myself. Everytime I tried to explain a rule he shuted me up and sayed something like "I know, I'm adult and I know how it works!" But sometimes he finally did the oposite things. I tryed to explain the there are things that work differently in different countries and houses (URL HIDDEN) way! One other thing is: maybe I think wrong but he may have a little problem in his legs. I'm not discriminating but if a person has a phisical problem, he should maybe avoid too many stairs and ask for
a more confortable shower, an orthopedic bed ..(all things that need to be payed more) and expecially he/ she should ask more information before booking! About the shower: once I went back home, came into the bathroom and found a piece of shower, that was broken, a terrible mess with products and the shower was not clean like the angry host wrote....but ok! I could clean it like I always did after he left the bathroom! That night he told me he wanted to invite me for dinner and it was very nice from him (he didn't feel welcome and confortable with me but always wanted to spend time with me!!!!???) but I was so trubled and asked him what happened and he became terribly angry! He told me he slipped into the shower, because there is a step inside and it was only my fault because I didn't tell him about that step: I don't think he is blind! The day after at least he apologied and I was a bit angry because he was so AGRESSIVE to me and COMPLAINED ABOUT SOMETHING THAT I CANNOT CHANGE AND I COULDN'T DO NOTHING TO BETTER MY HORRIBLE SHOWER and MY HORRIBLE BUT CLEAN "SLIPPERY FLOOR" (I leave in this flat since many years and shower every single day without having problems and almost all my guests never had problems). I told him I always clean the shower after and before using it (without pointing that he NEVER did the same: exactly like the angry woman wrote) and for me it wouldn't be possible entering into a shower without watching inside it! Everytime I warned him about something, it was wrong for him but when I didn't warn him, it was wrong again!!! EVERYTHING WAS WRONG FOR HIM! About the bus, that brings to piazza yenne: it is very close to my place, but if you miss it, you have to wait for ages to take the next one and distances in Cagliari are so small, that for me it is better walking or if I have a big luggage, I prefer taking a taxi! For me that bus is not so useful as it can be for him! But he always understands only his point of wiew! And I think he is an adult (maybe too adult for this kind of cheap accomodation!) and I though it was not necessary telling him about every single service in Cagliari! I told him there were papers into his room with tourists informations and I spent a lot of time explaining him the map of the city and answering to all his questions (even when I was late and I had to go to my office). In a 5 stars hotel they wouldn't have spent so much time with one of their guests! They have things to do! I maybe forgot to tell him that in the guest room there were 2 wardrobes: one for the guest (big enough for a short stay) and another one with things of mine inside, which was locked! I usually tell this but I think it was clear that he had only that space to put his clothes! It is only a cheap small room, in a flat of a woman, for easygoing people that want to spend a vacation in Cagliari spending very few money! A private room with an hostel price! This is what it is! About pots: one of them was broken. It can be that somebody else broke it, also because of this I don't let use expensive dishes to my guest: they pay few money and it would be too expansive and unconfortable for them buying new staff in case of breaking something! The same with products: do you aspect I always buy a new bottle of shampoo for every single guest!? If you want, you can use what is already opened, if you feel disgusted from an already used product, there are a lot of shops where you can buy everything! Buy the way: there were also some samples of shampoos bags (of course never used) if you wanted! Robert seemed to me like a person with one only point of view, that doesn't understand and maybe doesn't want to understand somebody else culture and mentality. He is a kind of "long life traveller" but he should understand that if you do this and if you want an accomodation where you can do everything you want, you should pay much more. My advice to him is:" Robert, you should maybe spend more time in your Country to save money, and then you should travel less times but with more comfort! You're no more a twenty years old boy! Anyway, I thank you very much! Because of you I understood I should make a bigger selection of people. It was an experience for me too: from now I will do something to make things better, I will write more things in my flat description on Airbnb, I maybe can give better services but with an higher price or maybe not give the kithchen use anymore. Let's see!"