hallo Sarah, thank you for your comments about our villa. about some of negative things,we will answer it, first you ask for check in 1 hour before check in time, and we have informed you maybe our housekeeper not yet finished to clean the villa, because there was just a check out 30minutes before you arrived.when you came, of course my housekeeper rush to clean the villa.maybe you see a hair still in bathtub.for billiard, maybe because it is placed in the outdoor, the color of the carpet quickly faded, but we replace it,not even 1 year .we check the villa after you check out, the air conditioner flame normally, and hot water is running normal in all (Website hidden by Airbnb) it reallyhappened,actually you should inform us immediately, of course we will immediately send engineering to (Website hidden by Airbnb) case when you slide the bathroom door too hard , until the door almost dislodged and exit rail. we immediately sent technicians there to fix.
and about the staff, actually in the villa, we only have 2 housekeeping staff and 1 poolman & gardener.ofcourse they will come to clean the villa every day. but you do not let them work properly, you always follow&watch them durring their job and you tell them to hurry,even until the garbage still there,alot in the kitchen until you check out.is clearly mention on the website, that we provide daily housekeeping, and of course they will come as scheduled.but if you want themto come at certain hours, you can inform them when is the best time to come,that wouldnt boddered your time. or if you do not want them come to clean, you can told them.overall thank you for choosing our place for your holiday in bali.we hope you can get a place which is better according to your criteria in Bali in the future