Dear Zoe, when you booked your told me you would arrive late evening and you would have left at any time it was suitable for us. You checked in fine and everything was ok until you decided to change your mind on the living time giving me very little notice. I only got to find out on your change of plan on sunday evening, since I organise for somebody to look after the flat while i am away, it put me in a very awkward and uncomfortable situation. Hearing that you wanted to hide the keys somewhere or leave them in the letter box, which is by the street, made me feel very unsafe. As a host, of course, I had to deal with the situation and i had to pay extra to the person who looks after the flat so that he could meet you at 7.45 am. I have had several people staying at the flat and they have all been very clear about their arrival and leaving times, it has never been an issue. So that you know half of what you paid, has been swallowed by this little problem and and the cleaning money I pay for it. As you know the rental for the flat is very minimal.
RE: The washing machine and oven are not part of the deal and it is clearly stated on the description. This is why are not plugged in. The cooker is in full working order and many people have cooked their meals and there is also a microwave.
Dear Zoe, if you had not changed your mind at the last minute or had communicated your leaving time from the start I could have organised a bit better. I have also taken your comments on board. All the best. :)