Great check-in experience100% of recent guests gave this home’s check-in process a 5-star rating.
Great location100% of recent guests gave this home’s location a 5-star rating.
The penthouse is new and has very nice views. It can accomodate 6 people, there are 2 double bed and 2 extra single beds. The center of Kamala and the beach are close to the condo
Free parking on premises
Check-in is after 3PM
Smoking is allowed on terrace and balcony.
Elevator in Building
Location is great, and the view is amazing. It is easily one of the best sights in all of Kamala, and at the surface, a great deal for the price. The front receptionist is very kind and willing to help, parking and taxi staff are all accommodating, and there is enough to do in th…
Response from Yves:
We are very delighted to know that our guests find our property amazing and our staff very kind and helpful. Upon check in, we always encouraged our guests to notify us immediately for any concerns regarding the property while they are occupying it. We have staff assigned and a dedicated email and phone number to cater as promptly as possible to any help they need while staying with us until everything is settled for them. Tracing through our records the guest never brought up this concerning AC to us. Had we known we could have sent our technicians to fix the issues. Regarding the concern with ants and roaches getting in the property, we do point out to our guests that as long as the property’s area is kept clean during their stay then pests would be avoided. We also did insect treatment in the property to avoid these from happening again as soon as the guests checked out. And with regards to the check out time, our standard check out time is 11 am but our staff was trying to be considerate to our guests knowing that their flight back was on a later time. We didn’t mean to cause confusion we were just trying help our guests. Nevertheless, we are glad to hear that the guest enjoyed the majority of their experience in our property. We take all feedback seriously and will use this to continue to better our services for all our guests and we hope this helps address the concerns posted in this review and we hope to see Shabozz back in Phuket soon.
We have more than 17 years experience in tourism & hotel management in Europe and Thailand. Our success is due to their high knowledge of the business, strong organization skills & the knowledge of 5 languages.
Languages: English, Español, Français, Italiano
Response rate: 100%
Response time: within an hour
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