Response from Mio:
I normally wouldn't waste my time responding to these rude, nonsensical statements, but since these people decided to make this public, I have no choice.
Let me first respond to each of their misguided, baseless points:
1) Apparently this couple considers "complex" a home that has the homeowner's belongings in it (?!), not withstanding the fact that the photos published CLEARLY & ACCURATELY SHOW THE APT EXACTLY AS IS. Next time you book, take the time to look at the photos in advance so you know exactly what to expect.
2) Despite being shown the location of every light switch in the apt, they still found the lighting "puzzling," as if turning a switch on-off was a difficult task (?!).
3) They state that giving them "how-to" instructions about my home "limited their stay" (?!). Besides being a nonsensical statement (how does learning how things work in an apt "limits" one's stay?? Were you expecting to be allowed to use my property recklessly??), apparently they don't understand that as a host I need to make sure that guests know how things work in the apt, which closets they can use, location of things, etc. Hosts DO NOT want guests "figuring out" on their own -- by trial and error -- how things like a jacuzzi, sound system, electronic stove, etc. work, because a single mistake can cause costly damage (and unfortunately has already happened in my apt). Detailed instructions prevent costly accidents/misuse, and are given customarily for the benefit of BOTH guests AND hosts, who can now leave their home in the hands of people who know exactly how to operate everything correctly & responsibly.
4) Most importantly, if we follow these people's logic, the fact that I live in my home and rent my apt only occasionally, made them feel "uncomfortable" because they had to meet me (?!). Apparently they were expecting to be handed the keys by the doorman, never to meet me in person, and be left alone to wonder around the apt and, again, "figure out" how everything works including expensive, sensitive equipment. This, notwithstanding the fact that in the House Rules I make clear to potential guests not to expect or consider my home a hotel.
5) Moreover, these two have the temerity to state that "leaving with a suitcase" (my own home!, which I have to leave so they can stay!) made them "uncomfortable" (?!). Would it be okay if I left with a bag instead? How about a jacket? Whatever I want to take out of my apt is NONE OF YOUR BUSINESS. Making such an outrageous, disrespectful statement only reflects your arrogant, self-centered nature.
Let me add a few points.
1) I was nice enough to accommodate a midnight arrival and patiently waited for these guests so I could welcome them, give them proper instructions and leave them to enjoy their stay. Now we know what they thought about these gestures.
2) I was also nice to allow them to bring in a bicycle, which would be rolling in & out of my carpeted apt dirty from the street -- but people like these don't ever focus on the positive, generous side of people, but always find a reason to complain about everything.
3) I asked before their arrival if they read the House Rules -- they said they did, but when they got here they asked "Would it be okay if we turn off the AC if we open the windows?" Apparently, had they not asked, they could've left the AC on continuously, day & night, with the windows open and temperatures in the 90s!! At the very least this would cost me lots of money in electricity, but beyond that this could've totally ruined my brand-new AC, which would be running nonstop at max for several days!! Needless to say, the House Rules clearly state to turn off AC every time windows are open & when leaving apt.
4) Immediately upon their arrival I sensed their "uncomfortable" feeling for having to meet me. I thought they were just tired from their long trip and didn't make much of it, but as I proceeded to provide instructions, their attitude became increasingly annoying & disrespectful, as it was clear they were not interested in hearing anything and they couldn't wait for me to leave (my own home! as if I was a hotel employee giving them too much unwanted attention and "limiting their stay" by taking 15 mins to welcome them and show them around!).
5) When I asked how did they do in the bicycle race they came to compete in, they totally ignored me. They had already been annoyed at having to meet me, being "forced" to hear instructions about apt & seeing me leave "with a suitcase," and nothing would change their attitude.
I have had difficult guests before, but none as arrogant, ungrateful & disrespectful. I wish you well though and hope you can be a little more gracious with future hosts.